In the fast-paced world of the aerospace industry, our ongoing collaboration with Immfly aims to revolutionize helpdesk operations at various levels, powered by cutting-edge generative AI tools. Notably, we have tailored solutions to enhance efficiency at both L1 and L2 support tiers.
At the foundational L1 level, we have deployed a semantic search system that leverages a database of vectors extracted from the company’s Jira and Confluence repositories. This system unifies and optimizes ticket searches, ensuring that the helpdesk team can swiftly access the information they need.
For the advanced L2 support tier, we’ve introduced an intelligent chatbot that capitalizes on the capabilities of a renowned Language Model (LLM). This chatbot excels at delivering comprehensive responses to an array of software development inquiries, catering to the company’s unique needs. It’s worth noting that the chatbot utilizes Retrieval-Augmented Generation (RAG) techniques to continually expand the LLM’s knowledge base. This ensures that the chatbot remains a versatile resource for addressing a wide range of managerial queries and requirements.
Our collaboration with Immfly represents a commitment to staying at the forefront of solutions in software production. By implementing these generative AI tools, we are not only streamlining helpdesk processes but also enhancing knowledge management and response quality, contributing to Immfly’s mission of excellence.
